Shipping policy
At SecretFindz, we aim to provide reliable and trackable delivery for every order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information where available.
Estimated Delivery Times
Estimated delivery times may vary depending on your location and the product ordered.
Most orders are delivered within approximately:
5–12 business days after dispatch
Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, high-demand periods, holidays, weather conditions, or other circumstances outside our control.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address used during checkout.
Please allow some time for the tracking status to update after receiving your tracking number.
Multiple Packages
If your order contains multiple products, they may occasionally be shipped separately and arrive in different packages.
If this happens, you may receive more than one tracking number.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
Failed or Unsuccessful Deliveries
If a package cannot be delivered because of an incorrect address, refusal of delivery, or failure to collect the package from the carrier, additional shipping costs may apply if the order needs to be resent.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact our customer support team.
We will review the shipment information and assist you with the next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos of the item
- Photos of the packaging
We will review the issue and help provide an appropriate solution.
Customs, Duties & Taxes
Depending on your destination, your order may be subject to customs duties, import taxes, or other local charges.
Where these charges are not collected at checkout, they are the responsibility of the customer unless otherwise required by applicable law.
Shipping Restrictions
Some products may not be available for delivery to certain countries or regions due to carrier, customs, or regulatory restrictions.
If we are unable to fulfill your order because of a shipping restriction, we will contact you and issue an appropriate refund.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us through our Contact Us page or via our customer support email.
SecretFindz
Customer Support Team